Renewals and missed payments

Renewing

• Card: renews automatically on your renewal date. Nothing to do.
• Crypto, Venmo or Cash App: pay again before your renewal date. Sign in to your account and use Renew: choose how to pay, and you get a new payment page or reference code. Paying early is fine; the time is added on to the end of what you've already paid for.

If your provider sends emails, you'll get a reminder 3 days before a crypto, Venmo or Cash App subscription ends, and a receipt each time you pay.

If a payment is missed

You don't lose access straight away.

1. On your renewal date, if no payment has arrived, nothing changes yet.
2. A day later, or as soon as a card is declined, you enter a grace period, usually 3 days. You can still watch everything, and your provider may send you a reminder.
3. When the grace period ends without a payment, your access stops.

Pay at any point before the grace period ends and everything carries on as normal, with no interruption. If it's a card payment that failed, contact your provider: card details can't be changed from your account page yet.

If your access has already stopped

Just pay again: sign in to your account and use Start again, or pick a plan on the subscribe page. You'll be back on the same plan and server. On Silo your old account, with your watch history, is switched back on; on other servers you may get a new invite or account.

Last updated 2026-11-06