Template: your store's terms

You're the seller to your customers, so your store needs its own terms. Below is a short starting point. Copy it, fill in the parts in [square brackets], and change anything that doesn't match how you work. It isn't legal advice, so have it checked if you can.

Until It's Your Bill has a place for your own terms, put the essentials in your store's Questions (on the Storefront page). For example: what's included, cancelling, refunds, and how to reach you.

[Your store name]: terms

1. What you're buying. Access to [server names] for the time you've paid for, with up to the number of streams your plan allows at once. Content can change at any time; we don't promise any particular title will be available.
2. Payment and renewal. Card plans renew automatically until you cancel. Other payment methods are paid each period. If a payment fails or is late, you keep access for [3] days, then it's removed until you pay.
3. Cancelling. Cancel any time from your account page. You keep access until the end of the period you've paid for.
4. Refunds. [Explain your refund policy. For example: "We don't refund part-used periods. If the service is down for a long time we may add free days instead."]
5. Fair use. Don't share your login outside your household or stream on more screens than your plan allows. We may stop extra streams or end accounts that are shared.
6. Your information. We use your email, name and payment details only to run your subscription. Payments are handled by [Stripe / Venmo / Cash App / Plisio]. Our billing runs on It's Your Bill, which stores your details securely for us.
7. Contact. [Your contact email]

Last updated 2026-11-07